Policies

Store Policies — ACTION STORE

At ACTION STORE, we curate and import high-tier, authentic collector-grade figures, desk grails, and limited-run pieces. Because of the specialized, limited-batch nature of our catalog, our store operates under clear, transparent terms to protect the integrity of our allocations.

1. Pre-Orders & Batch Drops

Most of our high-demand inventory operates on scheduled, limited batch allocations ("Drops").

  • Deposit Requirement: To secure an allocation in an active drop, a 50% non-refundable advance deposit is required at the time of order confirmation.

  • Balance Payment: The remaining 50% balance must be cleared once your shipment lands at our hub and is ready for final domestic dispatch. Orders will not be dispatched until the balance is fulfilled.

  • Cancellations: Because overseas allocations are locked and paid to distributors immediately upon order confirmation, pre-order deposits are strictly non-refundable.

  • Timeline Estimates: International freight schedules, customs clearances, and production timelines are subject to global supply chain variability. Estimated arrival dates (ETA) are targets, not absolute deadlines. We keep all pre-order holders updated on batch tracking.

3. Shipping & Transit

  • Collector-Grade Packaging: We understand that packaging condition matters to collectors. Every item is packed with heavy-duty multi-layer bubble wrap, edge protection, and corrugated outer shipping cartons.

  • Dispatch Timeline: Ready-to-ship stock is dispatched within 24–48 business hours via tracked express domestic couriers. Tracking IDs are shared via WhatsApp/SMS once generated.

  • Transit Delays: ACTION STORE is not liable for minor courier transit delays caused by regional holidays, weather events, or local logistics disruptions once handed over to the carrier.

4. Returns, Replacements & Unboxing Policy

Due to the fragile, collectible, and limited nature of imported art pieces, we maintain a specific damage/replacement protocol:

  • Mandatory Continuous Unboxing Video:

    • To be eligible for a claim regarding transit damage, missing accessories, or incorrect items, you must provide a continuous, uncut 360-degree unboxing video from the moment the outer sealed package is opened.

    • The video must clearly show the shipping label, all sides of the sealed box prior to cutting, and the inspection of the figure/parts inside.

  • Manufacturing Defects: Minor factory paint variances, subtle joint tolerances, or microscopic imperfections inherent to mass hand-painted production are not considered transit damage. For major factory defects (e.g., snapped internal peg straight out of the sealed blister), we evaluate replacements or manufacturer claims on a case-by-case basis. All claims are settled within 4-5 days of reporting.

  • Claim Window: All damage claims must be reported within 24 hours of confirmed courier delivery.

5. Cancellations & Refunds

  • In-Stock Orders: In-stock orders can be cancelled within 2 hours of placement, provided the package has not already been processed or handed to the courier.

  • Refund Processing: In the rare event that an allocation cannot be fulfilled by the manufacturer or is cancelled by ACTION STORE due to stock unavailability, a 100% full refund will be credited to the original payment source within 5–7 business days.